Gift Subscriptions

I love The Well! It’s a special place I bring my mom when she visits. So, when I saw they had a three month gift subscription, it was perfect. However, after the initial three shipments, I got a notice that a fourth one had been processed. I went to my account and the subscription was continuing indefinitely. I canceled it, but there was no way to cancel the fourth one that had just started processing. I found a contact form on the website and sent a message to try to cancel it, but none of the departments listed for possible contact quite fit for subscriptions. I never heard back. I would give this again, but now I know I would have to go in a cancel before the fourth shipment, which is inconvenient.

I was really disappointed by my experience with The Well gift subscription. We purchased a 3 month subscription as a Christmas gift for someone and quickly realized that we had put the wrong shipping address on it. I contacted The Well immediately to update the shipping address, but never got a response. I reached out again a week later, and no response. I was finally able to get in contact with someone to update the address, but the box still shipped to us rather than the person we gifted it to. Now, a month later, I haven’t heard anything from The Well regarding this subscription, when it will ship, or where it will ship to. The only reason I’m giving this 2 stars rather than 1 star is because the quality of the product is good. I wish it was easier to contact someone with the company to resolve the issue and don’t understand why this is so complicated.